1. Introduction
La Franco Spada Inc. (“La Franco Spada,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, purchase our products, contact our customer-care team, participate in events or otherwise interact with our services (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, with whom we disclose it, the choices you have about our use of it, and the measures we employ to safeguard it. By accessing or using the Services, you acknowledge that you have read, understood and agreed to the practices described in this Policy.
2. Information We Collect
We collect three general categories of information. First, we obtain information you provide directly, such as your name, billing and shipping address, email, telephone number, payment-method details (which are stored only in tokenised form by our payment processor), style or size preferences, and any messages you submit through our contact form, surveys or contests. Second, we automatically gather certain technical data from your device when you browse the site, including your Internet-protocol address, device identifiers, browser type, time-zone setting, referring URLs, the pages you view, the time you spend on each page and general location information derived from your IP address; we capture this data through cookies, pixels, log files and similar technologies. Third, we may receive limited information about you from third parties who help us process payments, ship orders, provide analytics, run marketing campaigns or host our social-media presences. We do not knowingly collect sensitive personal information and we do not knowingly solicit or process data from children under thirteen.
3. How We Use Your Information
We use personal information strictly for business purposes that benefit you and safeguard our operations. Those purposes include fulfilling and managing your orders; authenticating payments and screening for fraud; providing customer support and responding to enquiries; operating, maintaining and improving the functionality, security and performance of the Services; remembering your preferences and tailoring product suggestions or marketing content; sending transactional messages such as order confirmations, shipping updates or policy notices; sending marketing communications where the law allows or where you have given consent; and complying with legal obligations, resolving disputes, enforcing our Terms of Use and Terms of Sale, and protecting our rights, property or safety, or that of our customers and the public.
4. Disclosure of Information
We do not sell your personal information. We disclose it only in limited circumstances. Service providers acting on our behalf, such as payment processors, hosting companies, delivery couriers, analytics vendors, advertising partners and IT-security consultants, receive access solely to the data they need to perform the contracted service and are bound by confidentiality and data-protection obligations. If La Franco Spada enters into a corporate transaction such as a merger, acquisition, financing or sale of assets, personal information may be transferred as part of the business assets, but any receiving party will be bound to respect this Policy or a successor policy with equivalent protections. We may also disclose information when compelled by law, court order or regulatory authority, or when we believe disclosure is necessary to protect our rights, pursue remedies, enforce our agreements, investigate fraud or safeguard the personal safety of users or the public.
5. Cookies and Similar Technologies
Our site uses first- and third-party cookies, pixels, tags and scripts. Some cookies are strictly necessary for core functions such as keeping items in your cart or securing the checkout flow. Other cookies help us understand how visitors use the site, measure the effectiveness of campaigns, or present advertisements that are more likely to interest you. You can control or delete cookies through your browser settings and, where required by law, through the cookie-consent banner that appears on your first visit. Please note that disabling certain cookies may impair site performance or some features.
6. International Transfers
We are headquartered in Canada, but some of our servers, affiliates and service providers are located in other jurisdictions, including the United States and the European Economic Area. Accordingly, your information may be transferred to, and processed in, countries whose data-protection standards differ from those in your own jurisdiction. When we transfer personal data out of the EEA, the UK or Switzerland, we rely on legally approved mechanisms such as Standard Contractual Clauses, and we implement additional safeguards where necessary to ensure an essentially equivalent level of protection.
7. Retention
We retain personal information only for as long as it is reasonably required to fulfil the purposes described in this Policy, to comply with record-keeping obligations under tax, accounting or other laws, or to defend or exercise legal claims. When data is no longer needed, we securely delete, anonymise or aggregate it.
8. Security
La Franco Spada employs administrative, technical and physical measures designed to protect personal information against loss, theft, misuse and unauthorised access or modification. These measures include encryption in transit, limited-access controls, regular security reviews and staff training. No Internet transmission or storage system can be guaranteed 100 percent secure; you therefore use the Services at your own risk.
9. Your Rights and Choices
Depending on your residence, you may have rights to access the personal information we hold about you; request its correction, deletion or restriction; object to certain processing, including direct marketing; withdraw consent at any time; receive a portable copy of your data; or opt out of certain data disclosures that could be considered a “sale” under California law. To exercise these rights, please contact us through our contact form, specifying the nature of your request. We will verify your identity and respond within the timeframe required by applicable legislation. You also have the right to lodge a complaint with your local data-protection authority.
10. Marketing Communications
We may send promotional emails or text messages about new products, events or special offers if you have provided the relevant contact details and either given explicit consent or fall within a lawful “soft-opt-in” exception. You can withdraw consent or unsubscribe at any time by following the instructions in the message or by contacting us. Transactional or service-related communications, such as order confirmations, shipping notices and important policy updates, are considered essential and are not subject to opt-out.
11. Children’s Privacy
Our Services are directed to an adult audience. We do not knowingly collect personal information from children under thirteen, and we will promptly delete such information if we discover we have collected it in error.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have a privacy-related complaint, please contact our Privacy Officer through our contact form. We strive to respond to legitimate requests within thirty days or any shorter period mandated by local law.
13. Changes to This Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will post the revised policy on this page and update the “Last update” date above. Material changes will be highlighted on the Webpage or, where legally required, communicated to you by email. Your continued use of the Services after the effective date of an updated Privacy Policy constitutes acceptance of its terms.
